By Greg Park
Seventy Five percent of you reading this post will experience a major system downtime within twelve months. More than half will be down more than an hour, and a smaller percentage will experience a downtime in excess of twelve hours.
Patient perceptions, staff satisfaction, decreased revenues and adversely affected quality measures are byproducts of a major system downtime, and must be addressed by every provider.
Data and platform redundancy are obvious responses to this situation, but for many hospitals maintaining hot-sites with real-time redundancy is too much expense while managing the resources required implementing Meaningful Use of certified EHR’s under ARRA.
Hospitals without deep pockets must be creative to survive this new environment of ever-expanding technical demands and limited personnel to maintain required platforms.
Hospitals should consider that Document Management can excel as a downtime clinical and financial data repository. Document Management platforms, like RAS from DB Technology, provides customers a platform to aggregate patient information from all platforms for all recipients without the expense typically associated with sophisticated disaster recovery models.
Hospitals that have implemented RAS have access to face-sheets, insurance data, waivers, orders and results, medication lists, allergies and advanced directives even when their main hospital information system is inaccessible. The extent of which they aggregate data within RAS is limited only by their need, as expansion of your environment to new platforms and documents is self directed and without further professional service fees.
DB Technology has recently expanded our ability to serve customers by partnering with Bridgehead Software, a leader in healthcare storage virtualization.
If you are confident that you will be one of the twenty-five percent that doesn’t experience downtime this year, then do nothing. If you want to perform your due diligence then consider Document Management as a platform that can replicate clinical, administrative and financial data in an easy to support environment.
Statistics compiled through the Forrester document titled “Server Availability Trends In The Time Of Electronic Health Records”