“The first rule of any technology used in a business is that automation applied to an efficient operation will magnify the efficiency. The second is that automation applied to an inefficient operation will magnify the inefficiency.”
Really think about this statement as you prepare for a relationship with any new technology vendor. What is your corporate culture, does it hold tightly the processes that have been practiced for years?
Are you open to ending the age of “Business as Usual”?
Hospitals commonly complain when technology vendors tell them that workflows must change to achieve success. Perhaps this is natural human reaction to any change, but when you consider that “change” has been the mantra of Epic, you come to realize that technology and change are symbiotic. Epic knows what works and nearly demands change from customers. This sounds counter-intuitive until you recognize the breadth of their success.
The best software in the world can go unused, unappreciated and ultimately uninstalled when customers either refuse to change their ways or the vendor fails to analyze business processes and prepare for the management of change. .
Oh yea, we all want the magic software bullet, but the best software vendors come in with a plan that leverages both technology and the potential of your human capital. .
We believe this at dbtech. Years of customer experience, analysis and design of Electronic Document Management (EDM), Electronic Forms (eForms) and Document Imaging (eFolders), tools have provided us with the insights critical to success.
When you and I reach a business relationship, it is a lot like a personal relationship. Each side has to listen, both must be open to accept constructive criticism, and neither must permit complacency.
We want to get to know you, and questions will arise, like …
• Should I continue to use paper forms in my registration areas?
• Where am I going to need barcodes?
• Are our patients ready to sign digitally?
• Should we forgo EDM, and focus on Patient Kiosks?
• How do we make paper vendor invoices accessible everywhere?
• Should I perform invoice approval via EDM or my financial platform?
• Where should I embed EDM API calls from within HIT platforms?
• Should I embed scanned content within the EHR, or call on these documents from EDM?
• How many minutes can I carve out of my registration process?
So, come here often?